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Job Title: Email and Chat Support Executive

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Location: Karachi

Salary:Up to PKR 38,000

Working Hours: 9

Job Shift:Morning & Evening, between 5am to 11pm

Job Description:

· Prompt chat and email response to customers

· Document each customer’s question or problem as well as the resulting answer or solution

· Develop customer service solutions

· Maintain service level

Job Specification:

· Intermediate or above

· Age limit: 18-45

· Excellent communication (verbal & written)

· Proficiency with MS Office particularly MS Excel

· Flexibility

· Customer-centric attitude

· Problem-solving

· Adaptability

Perks & Benefits:

· Medical Insurance

· Permanent Employment Status

· Provident Fund

· Internal Job Opportunities

· Annual Leaves

· Leaves Encashment

· Referral Bonus

· Company Pick & Drop

Send us your CV at careers.pk@ibex.co

Email Subject: Email and Chat Support Executive

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